For those how bought the Black Rock Shooter Animation Version 1/8 PVC figure by Good Smile Company, you may notice that the star on her jacket is missing. But don’t worry, yours is not the only one. This is a mistake made by Good Smile Company.
Good Smile Company provided two options to fix it.
- Option 1: Sticker Method
Good Smile Company will mail you a sheet of stars sticker and you can fix it yourself. Good Smile Company will start mailing out the sticker on November 19.
- Option 2: Mending Method
You mail back your Black Rock Shooter figure to Good Smile Company and they will fix (put the sticker on) it for you. Please note that it will take 3-4 weeks for them to fix.
Either way, you need to fill out the form in Good Smile Company online here ( https://whl4u.jp/goodsmile/brs/form/ ). For those who can’t read Japanese, don’t worry, I made the following image for you. =D
Good Smile Company also provide you with a reference number that you can use to track the status of your application/repair online using the following page: https://whl4u.jp/goodsmile/brs/
Below are qouted form Good Smile Company here directly.
|November 16th, 2010
To customers who have purchased “Black★Rock Shooter –animation version– 1/8 painted scale figure”
Announcement: Apology and Support for Printing Error
We sincerely thank you for you being our loyal customer.
We would like to inform you that a star mark was discovered missing on the “Black★Rock Shooter –animation version– 1/8 scale figure” released on November 12th, 2010.
For overseas customers who have purchased the product, local distributors in each region will provide support for their customers. Since the handling of this case varies in each region, we will inform you as to how to get support for each local area as soon as possible. For any inquires, please feel free to contact us.
We understand that it was a long awaited release for our customers, and we deeply apologize for the inconvenience.
We will take every care in our manufacturing and shipment process to prevent such errors from happening again in the future.
We hope you will continue to support our product, and we thank you in advance for your kind understanding and cooperation.
Good Smile Company
■ Customer Information URL
■ Good Smile Company Customer Support